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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Defective Media Retention
B) Data Protection
C) Keep Safe
D) Remote Delete

2. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Preventative Maintenance Kit Replacement
B) Quick Page Service
C) Accidental Damage Protection
D) Toner and Rollers Uptime Kit Replacement

3. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
D) Partners selling HP hardware will be able to deliver their own branded services.

4. As a consequence of the economic crisis, what is a typical CIO behavior?

A) They invest more in new hardware
B) They look to increase their expenses in IT infrastructure.
C) They try to keep their current install base alive for the longest possible time.
D) They do not consider buying extra services.

5. Which type of services can an HP Printing and Computing Services specialist sell?

A) The specialist can sell services for server, data center printer, and computer.
B) The specialist can sell services for printing and personal systems.
C) The services are defined with each partner.
D) It depends on the geography; the permitted services vary from one country to another,

Solutions: