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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Positioning and Value Proposition | 25% | - ROI and total cost of ownership - Differentiators vs competing offerings - Warranty and support services |
| HP Retail Point of Sale Solutions Portfolio | 35% | - Security, manageability and reliability features - Software and integrated solutions - HP POS hardware systems and peripherals |
| Industry and Customer Environment | 20% | - Retail and hospitality market trends - Customer business requirements and pain points - Retail technology standards and ecosystem |
| Sales Process and Customer Engagement | 20% | - Presenting and demonstrating solutions - Needs assessment and solution matching - Addressing objections and closing sales |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
1. HP is focused on a portfolio of in-store retail solutions in areas such as point of sale, digital signage, and self-service. What is the fourth area?
A) wireless access
B) mobility
C) customer service
D) inventory control
2. Aside from HP's in-store retail solutions, what other technologies can HP offer to a retailer?
A) telephone systems
B) merchandizing solutions
C) thin clients and printing
D) logistical solutions
3. Which industry-leading feature differentiates HP POS solutions from typical desktop PCs?
A) designed for the environment with energy savings and recyclable low-impact materials
B) Compatibility with company network infrastructures to work with industry standard business solutions
C) limited 3-3-3 warranty including parts, across the entire solution with options to extend
D) small footprint for versatility and space savings, especially on a counter top
4. What is the biggest advantage for a retail customer choosing HP?
A) HP is a global technology corporation that offers the same retail solutions to small, local stores as it does to mass merchandisers.
B) HP is the world leader in imaging and printing technology, and it brings this experience to retail.
C) HP provides affordable purpose-built products that leverage HP innovation and scale.
D) The HP legacy of innovation and design offers the retail industry the best option in technology.
5. Why should retailers buy a point of sale system rather than a standard desktop PC?
A) POS solutions are tested to military 810G standards.
B) POS solutions offer more methods of data entry, such as voice, scanning, and streaming.
C) POS solutions are designed to be deployed in business-critical, harsh environments that require 24x7 operation.
D) POS solutions offer more software solutions for business applications, such as email, file sharing, and the cloud.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
