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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Process and Best Practices | - Solution selling methodology - Customer engagement strategies |
| Topic 2: Competitive Positioning | - Differentiation vs competitors - HP advantages in PPS services market |
| Topic 3: HP ServiceOne Services | - Support services and service offerings structure - Service lifecycle and value proposition |
| Topic 4: HP PPS Portfolio Overview | - Key product categories and positioning - HP Personal Systems and Printing Systems overview |
| Topic 5: Selling HP Solutions | - Customer needs analysis and solution mapping - Value-based selling approach |
HP Selling HP PPS ServiceOne Services Sample Questions:
Question 1
Based on the success story of the Cherokee County School District, which business challenges were addressed by HP Care Pack Services? (Select three.)
A. Securing sensitive data
B. Ensuring rising levels of student performance
C. Supporting mobile users with no downtime
D. Ensuring 100% uptime
E. Supporting printers based on usage
F. Preventing theft of IT resources
Question 2
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through which specific service?
A. Defective Media Retention
B. Asset Tagging
C. Printer Installation
D. Accidental Damage Protection
Question 3
What is an example of the value that HP PPS Services offer to your customers?
A. Customers have security for lost laptops and desktops due to a mobile workforce.
B. Customers can save up to 44% of the cost of an out-of-warranty repair.
C. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D. A customer's IT staff can be trained by HP to quickly repair printer faults.
Question 4
In the event a ServiceOne reseller does not hold a services contract specialization, which statement is true about pricing for HP Contractual Services?
A. The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
B. Prices can be found in HP Care Pack Central.
C. HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract specialist distributor to contact.
D. The ServiceOne reseller can settle pricing conditions directly with the customer.
Question 5
Which service is part of data and hardware protection?
A. Maintenance kit
B. Onsite repair
C. Defective media retention
D. Printer installation
Solutions:
| Question 1 Answer: B,D,E | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |
