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NEW QUESTION # 111
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:
- A. Uncheck community user visibility under sharing settings
- B. Enable super user access for each partners community role
- C. Update the internal user record to private under sharing settings
- D. Turn off Portal User Visibility under Sharing Settings
Answer: A
NEW QUESTION # 112
The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site.
What Communities feature would you recommend to use?
- A. Article Groups
- B. Topics
- C. Chatter Groups
- D. Knowledge Groups
- E. Data Categories
Answer: B
NEW QUESTION # 113
Universal Containers recently launched a Lightning Community. Members can access articles and answer each other's questions. The company wants to make sure that the Community is providing a highly engaging experience for its members. How can the Administrator help measure of the engagement and adoption in the Community on an ongoing basis?
Select one or more of the following:
- A. Configure Google Analytics for the Community
- B. Download and install a Community Management package from AppExchange
- C. Create custom reports and dashboards, and share them with Community managers
- D. Set periodic email delivery for standard reports and dashboards
Answer: B
NEW QUESTION # 114
Northern Trail Outfitters has released a Customer Service Community for its users for outdoor and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products.
What should the Administrator recommend?
- A. Subscribe to an RSS feed about Questions and posts
- B. Subscribe to Questions and posts
- C. Follow users associated with Questions and posts
- D. Subscribe to Topics associated with Questions and posts
Answer: C
Explanation:
Explanation
NEW QUESTION # 115
Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?
- A. Add the Member Profile to the Community
- B. Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
- C. Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
- D. Navigate to the Contact Record and Enable the Contact as a Community User
Answer: C
NEW QUESTION # 116
Universal Containers builds a partner community for their dealers.
They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account.
How should the Salesforce admin fulfil this requirement?
Select one or more of the following:
- A. Assign Super User access to the CEO partner user on the Contact page
- B. Make the CEO partner user the owner of the partner account
- C. Add a third role to the partner account hierarchy for the CEO partner user
- D. Promote the CEO partner user to delegated admin on the partner account
Answer: A
NEW QUESTION # 117
Universal Containers has the following requirements: - Enable VIP community access once a customer has reached $1 milion in revenue- Maintain customer revenue in Salesforce- All customers must have access to the general customer community- VIP customers must have access to VIP information in the community- The number of profiles in Salesforce must be limited How should the Salesforce Admin provide VIP users access to the VIP information?
- A. Create a permission set that has permissions to the VIP information and add it to VIPcustomers.
- B. Create a profile that has permissions to the VIP information and assign it to the VIP communityusers.
- C. Create a sharing rule that allows VIP customers to access VIP information.
- D. Create a sharing set that allows VIP customers to access VIP information.
Answer: A
NEW QUESTION # 118
Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?
Select one or more of the following:
- A. Clone a standard page
- B. Create an object page
- C. Create a standard page
- D. Clone an object page
Answer: C
NEW QUESTION # 119
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?
Select one or more of the following:
- A. Enable Case Escalation rules
- B. Enable Knowledge and Articles
- C. Enable question-to-case functionality
- D. Enable Entitlement and Milestone
Answer: B
NEW QUESTION # 120
Northern Trail Outfitters wants to launch their Community with the following requirements:* Enable ions* Use Reputation for gamification* View the Trending Articles* Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers
- A. View the Trending Articles
- B. Use Reputation for gamification
- C. Optimized for mobile
- D. Enable ions
Answer: C,D
NEW QUESTION # 121
Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?
- A. Add Social -Sign -on to allow users to log in from the Portal without signing into the Community
- B. Configure Single Sign -on in Salesforce and reuse the federated authentication providers in the Community
- C. Enable Guest User access in Communities to support seamless access to Communities from the Portal
- D. Enable Community login support for employees in the Portal configuration
Answer: D
NEW QUESTION # 122
Universal Containers needs to create a Support Community with the following requirements:
* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
* Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? (Choose two.)
- A. Enable Super User access for customer users.
- B. Create a Sharing Set on the Case object.
- C. Select the Community User Visibility checkbox.
- D. Set up Delegated Admin access for customer users.
Answer: A,C
NEW QUESTION # 123
Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.
- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.
- Customer users only need to see their orders in the Community.
- Orders are currently public read-only.
- Customer users need to access fields that are already part of the existing integration.
What two things should the Salesforce Admin do to meet these requirements?
Choose 2 answers
- A. Set the External Users' Organization-Wide Defaults to Private for external objects.
- B. Create a new integration with the Legacy System for customer users.
- C. Leverage existing integration with the legacy System.
- D. Update the customer user Profile and give them the "View all" permission on the integration object.
Answer: A,C
NEW QUESTION # 124
Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
- A. High Volume Customer Portal
- B. Lightning External Apps
- C. Portal Manager
- D. Customer Community Plus
Answer: D
NEW QUESTION # 125
You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available. What steps do you take to do this?
- A. Go into the Community Manager >> Administration and Activate the community
- B. The community will automatically activate when you add users to it
- C. Deploying to production automatically enables the community
- D. Go into the Community Manager >> Administration >> Settings and Activate the Community
- E. Go into the Community Builder >> Settings and Activate the community
Answer: D
NEW QUESTION # 126
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account.
How should the Salesforce Admin fulfill this requirement?
- A. Make the CEO partner user the owner of the partner account.
- B. Assign Super User access to the CEO partner user on the Contact page.
- C. Promote the CEO partner user to delegated admin on the partner account.
- D. Add a third role to the partner account hierarchy for the CEO partner user.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION # 127
Universal Containers is launching a Community to provide a self-help Channel to theircustomers and partners.
Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a SalesforceAdmin use for the partner users?
- A. Support Community License
- B. Service Cloud License
- C. Customer Community Plus License
- D. Partner Community Plus License
Answer: C
NEW QUESTION # 128
You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?
- A. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels
- B. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels
- C. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
- D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels
Answer: D
NEW QUESTION # 129
During a recent review of their partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using. Which two individual actions should a Community Cloud consultant recommend to address this issue?
- A. Build custom HTML pages according to marketing specifications
- B. Build Visualforce pages and apply custom CSS
- C. Install a lightning Bolt template the AppExchange
- D. Implement a custom theme for the Community
Answer: D
NEW QUESTION # 130
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account.
How should the Salesforce Admin fulfill this requirement?
- A. Make the CEO partner user the owner of the partner account.
- B. Assign Super User access to the CEO partner user on the Contact page.
- C. Promote the CEO partner user to delegated admin on the partner account.
- D. Add a third role to the partner account hierarchy for the CEO partner user.
Answer: D
NEW QUESTION # 131
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalise content based on the Community member persona?
Select one or more of the following:
- A. Audience Targeting
- B. Visualforce Pages
- C. Content Management
- D. Custom Lightning Components
Answer: C
NEW QUESTION # 132
An organisation's administrator is tasked with setting up and configuring Reputation within a new community.
Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?
Choose 3 answers
Select one or more of the following:
- A. Configuration point ranges for the levels
- B. Provide a custom name for each reputation level
- C. Enable setup and display of reputation levels
- D. Remove and add reputation levels as required
- E. Upload a badge image for each reputation level
Answer: A,C,D
NEW QUESTION # 133
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