Download Salesforce CRT-211 Mock Test Study Material
CRT-211 Questions Prepare with Learning Information
NEW QUESTION # 95
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
- A. Chat can only be added to Console navigation Lightning apps.
- B. Chat must be routed with Omni-Channel in Lightning Experience.
- C. Chat can only be added to Standard navigation Lightning apps.
- D. Chat is unavailable in Lightning Experience if also using Omni-Channel.
Answer: A,C
NEW QUESTION # 96
A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.
Which two area should the administrator review to understand potential root causes?
Choose 2 answers
- A. Login History
- B. Setup Audit Trail
- C. Debug Logs
- D. Identity Verification History
Answer: A,D
NEW QUESTION # 97
How should a Workflow issue be properly monitored and Debugged?
- A. Check the Time Based Workflow Log
- B. Check the standard Workflow logs
- C. Check the standard Debug Logs
- D. Add a new monitored user and check the Debug Logs
Answer: D
NEW QUESTION # 98
Managers wants to view a dashboard report without logging in to Salesforce and have the data sent via email weekly.
- A. Create an analytical snapshot weekly
- B. Create Joint Report
- C. Create Dynamic Dashboard
- D. Create a report and dashboard from that report and schedule a weekly refresh and set an email to be sent to the manager
Answer: D
NEW QUESTION # 99
How to make sure that sandbox has the latest or updated version?
- A. Use ANT Migration Tool
- B. Refresh Sandbox
- C. Use Dataloader
- D. Use Changeset
Answer: B
NEW QUESTION # 100
Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?
- A. Delete and remove old Knowledge articles.
- B. Activate and configure Einstein Search.
- C. Update Knowledge to auto-search the case's subject.
- D. Implement and configure Data Categories.
Answer: D
Explanation:
Data Categories are a way to organize and classify knowledge articles into a hierarchical structure based on topics or criteria. Data Categories can help service reps quickly narrow down the number of articles by filtering or browsing by category. Data Categories can also be used to control the visibility and access of articles for different users or roles.
NEW QUESTION # 101
Universal containers is making some territory changes. In preparation for this the current lead owners have been asked to clean their lead data.
validation rules have been created to ensure that the data cleanup has
occurred. the administrator is ready to transfer leads to the new owners.
which feature can be used to transfer the records and also ensure that the validation rules are triggered? choose2
- A. use the data loader to transfer ownership of all leads involved in the territory changes.
- B. use the change owner link on the detail record to transfer ownership one lead at a time
- C. use the change owner list button from a list view to transfer multipleleads at one time.
- D. use the mass transfer - transfer leads feature to transfer ownership of multiple leads
Answer: A,C
NEW QUESTION # 102
At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. While most of the teams only need a few fields filled out to work the lead, the Jupiter team requires additional information to be filled out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record based on the planet and ensure that every team has all of the information they need.
Which two features will satisfy these requirements?
Choose 2 answers
- A. Matching Rules
- B. Assignment Rules
- C. Validation Rules
- D. Workflow Rules
Answer: B,C
Explanation:
Assignment rules and validation rules are two features that can satisfy these requirements:
Assignment rules are used to automatically assign leads or cases to users or queues based on certain criteria. In this case, an assignment rule can be used to assign leads to different planetary teams depending on which planet the lead is coming from.
Validation rules are used to validate the data entered by users and prevent records from being saved if they do not meet certain criteria. In this case, a validation rule can be used to ensure that every team has all of the information they need by making certain fields required or dependent on other fields.
The other two options are incorrect because:
Matching rules are used to identify duplicate records based on certain fields or fuzzy logic. They do not assign records or validate data.
Workflow rules are used to automate tasks or actions based on certain criteria. They do not assign records or validate data.
NEW QUESTION # 103
The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?
- A. Create a permission set and grant edit access to all objects
- B. Create a new profile for the user and grant edit access to all objects
- C. Create a permission set and grant Customize Application permission
- D. Create a delegated Administrator group
Answer: C
NEW QUESTION # 104
Which two should an administrator consider when setting up Salesforce CRM Content ?Choose
2 answers.
- A. The content type determines which fields appear on the Content Detail page layout.
- B. The library type determines the size of files that can be contributed to content.
- C. An approval process can ensure that all product-related content is reviewed.
- D. A validation rule can ensure a description is required for all contributed content.
Answer: A,D
NEW QUESTION # 105
You can cancel pending actions in the entitlement process queue. * (1 Point)
- A. False
- B. True
Answer: B
NEW QUESTION # 106
Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules. How can the system administrator meet this requirement? * (1 Point)
- A. Add the "Users in Assigned Territories" related list to the sales page layout
- B. Add "Assign Territories" permission to the sales manager's profile
- C. Add the "Assigned Territories" related list to the sales page layout
- D. Add "Manage Territories" permission to the sales manager's profile
Answer: A
NEW QUESTION # 107
What must be considered in Communities for internal and external users. External users are using chatter. Choose 2
- A. External and Internal users should be on different community
- B. New Users should use Customer portal and partner portal instead of community
- C. You need to enable Chatter
- D. Use Ideas, Q&A
Answer: C,D
NEW QUESTION # 108
Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions.
What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value.
Choose 2 answers
- A. Make the field Read Only on the page layout.
- B. Set up a list view for the list of questions.
- C. Set up a restriction rule on the field.
- D. Use a screen flow to ask the question.
Answer: A,D
Explanation:
Making the field Read Only on the page layout prevents users from manually entering or editing the field value on the record page. This ensures that users cannot bypass answering the questions in order to determine their Tier value. Using a screen flow to ask the questions allows administrators to create an interactive user interface that guides users through a series of screens based on their inputs and logic. A screen flow can be used to ask questions and set the field value based on the answers
NEW QUESTION # 109
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?
- A. Configure ore app per department and activate record pages for each app.
- B. Create permission sets for each department and assign them to the backup team users.
- C. Adjust the profile of the backup users each day to align with the proper access they require.
- D. Allow the backup team users to update their own profile with Delegated Administration.
Answer: A
NEW QUESTION # 110
Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers.
Choose 3 answers
- A. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
- B. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- C. Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- D. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- E. Transfer and Delete opportunity assigned to the territory, regardless of who owns the opportunities.
Answer: B,D,E
NEW QUESTION # 111
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How much Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam Cost
The price of the Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam fee is 200 USD and retake exam fees is 100 USD plus local taxes.
Salesforce CRT-211 certification exam is a valuable credential for professionals looking to advance their careers in Salesforce administration. Certification Preparation for Advanced Administrator certification demonstrates to potential employers that the candidate has the skills and knowledge required to manage and optimize complex Salesforce deployments. Certification Preparation for Advanced Administrator certification also validates the candidate's ability to design and implement advanced Salesforce features and customizations.
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