ITIL-4-DITS Exam Brain Dumps - Study Notes and Theory [Jan-2024]
100% Guaranteed Results ITIL-4-DITS Unlimited 32 Questions
NEW QUESTION # 18
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's services
- B. An organization's resources are combinations of the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's services ate based on the organization's products
Answer: D
NEW QUESTION # 19
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- B. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- C. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- D. Shareholder will receive Improve dividends from increased proms without significant Investment
Answer: B
NEW QUESTION # 20
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Encouraging digital technology opportunities
- C. Establishing a mantel intelligence culture
- D. Working with workflow and talent management
Answer: B
NEW QUESTION # 21
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
Answer: A
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 22
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Legging metrics report what has been achieved
- C. Lagging metrics are easy to measure and to influence
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: B
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 23
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
Answer: A
NEW QUESTION # 24
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital positioning
- B. Organizational disruption
- C. Digital transformation
- D. Operational technology
Answer: C
NEW QUESTION # 25
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. A mixed demographic of users with varied levels of IT skills
- C. Knowledge and understanding of potential Innovative technology
- D. Well-trained service desk staff with a broad set of skills
Answer: D
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 26
Which is an example of industry disruption?
- A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- B. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- C. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- D. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
Answer: B
NEW QUESTION # 27
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational agility
- B. Organizational resilience
- C. Uninterrupted delivery
- D. Elimination of waste
Answer: D
NEW QUESTION # 28
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Customer and market relevance supported by operational excellence
- B. Market relevance supported by ecosystem disruption
- C. Ecosystem disruption supported by operational excellence
- D. Operational excellence supported by customer and market relevance
Answer: A
Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
NEW QUESTION # 29
Which statement about metrics is CORRECT?
- A. Lagging metrics are easy to measure and to influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Legging metrics report what has been achieved
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: A
NEW QUESTION # 30
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management should start by assessing the current state
- B. All risk management efforts should focus on assets owned by the organization
- C. All risks could cause harm to the organization if they are not managed
- D. All the organization's slaveholders should contribute to risk assessment
Answer: D
NEW QUESTION # 31
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding via the research and development budget
- B. Switch to funding programmes and protects
- C. Switch 10 funding teams and value streams
- D. Provide additional funding lo development and operations
Answer: C
Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
NEW QUESTION # 32
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding via the research and development budget
- B. Switch to funding programmes and protects
- C. Switch 10 funding teams and value streams
- D. Provide additional funding lo development and operations
Answer: C
NEW QUESTION # 33
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Omnichannel delivery
- B. Market relevance
- C. Customer analytics
- D. Customer feedback
Answer: A
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 34
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. A digital task force should be appointed to define and Implement me programme
- B. individual initiatives should be defined and implemented separately
- C. The organization's governing body should define and implement the programme
- D. The Chief Digital Officer should define and implement the programme
Answer: A
NEW QUESTION # 35
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Employee 360
- B. PESTLE analysis
- C. Customer 360
- D. Digital transformation
Answer: D
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 36
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Erosion
- B. synergism
- C. Concurrence
- D. Cannibalism
Answer: B
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 37
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined by the executive leader and communicated to me divisions
- B. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- D. Vision and strategy should be defined in collaboration with the leaders of the organization and division
Answer: D
Explanation:
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10
NEW QUESTION # 38
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding emerging technologies Hal could affect the organization
- B. Understanding the risks involved with digital opportunities
- C. Understanding how to identify potential opportunities
- D. Understanding which systems will form die digital technology programme
Answer: D
NEW QUESTION # 39
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Linked processes and practices to value creation
- B. Improved use of automation
- C. Management of threats and opportunities
- D. Management of staff skills and competence
Answer: D
NEW QUESTION # 40
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