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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design Requirements | - Design considerations
|
| System Integration | - CRM and third-party systems
|
| Operations and Maintenance | - Monitoring and reporting
|
| Contact Center Architecture Overview | - Deployment models
|
Avaya Aura® Contact Center Solution Design Sample Questions:
A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?
- A. Avaya one-X® Agent Desktop
- B. Avaya Agent Desktop
- C. Avaya Control Manager
- D. Avaya Contact Center Orchestration Designer
Correct Answer: B 🗳️
A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
- A. Microsoft Lync Integration
- B. Email and Web Communication
- C. AACC High Availability
- D. Avaya Presence Service
Correct Answer: D 🗳️
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
- A. Automated Quality Monitoring package
- B. Quality Monitoring package
- C. Workforce Optimization package
- D. Workforce Management package
Correct Answer: B 🗳️
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
- A. Contact Center Orchestration Designer
- B. Contact Center Server Utility
- C. Contact Center Manager Administrator
- D. Contact Center Manager Multimedia Administrator
Correct Answer: D 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The design diagram for discussion with customer
- B. The Avaya solutions and services Avaya could offer
- C. The model numbers of the existing contact center equipment
- D. The salaries of the executives In the meeting
Correct Answer: C 🗳️
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