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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya one-X® Agent Desktop
B) Avaya Agent Desktop
C) Avaya Control Manager
D) Avaya Contact Center Orchestration Designer

2. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Microsoft Lync Integration
B) Email and Web Communication
C) AACC High Availability
D) Avaya Presence Service

3. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Quality Monitoring package
C) Workforce Optimization package
D) Workforce Management package

4. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Orchestration Designer
B) Contact Center Server Utility
C) Contact Center Manager Administrator
D) Contact Center Manager Multimedia Administrator

5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The Avaya solutions and services Avaya could offer
C) The model numbers of the existing contact center equipment
D) The salaries of the executives In the meeting

Solutions: