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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Connectivity | 25% | - Integration with CMS, Call Recorder and other systems - Network ports and protocols - Firewall and security configuration - Integration with Communication Manager |
| ACCCM Architecture & Components | 20% | - Database and licensing - Web interface and navigation - System overview and functionality - Server components and services |
| Installation & Deployment | 25% | - License activation and setup - Server installation and configuration - Post-installation validation - Prerequisites and compatibility |
| Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Common issues and resolution - Upgrades and updates - Log analysis and monitoring |
| Configuration & Administration | 20% | - System parameters and settings - User, agent and extension management - Roles and permissions - Schedule server and automation tasks |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?
- A. craft
- B. avaya
- C. admin
- D. sroot
Correct Answer: B 🗳️
A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?
- A. Two
- B. Four
- C. Three
- D. One
Correct Answer: D 🗳️
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
- A. Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
- B. The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
- C. The administrator must first find the user in the Userstab to access the Visual Phone button.
- D. The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
Correct Answer: A 🗳️
A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?
- A. Enable Support Local Language in the System Parameters.
- B. Select the language in the ACCCM userInterface Language Meld for each location.
- C. Enter the language in the Language field that displays for each object.
- D. Check all of the required languagesin the System Language field drop down box duringinstallation
Correct Answer: A 🗳️
The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?
- A. Oracle10g/11g
- B. IBM DB2
- C. Microsoft Access 2007
- D. Microsoft SQL2008
Correct Answer: D 🗳️
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