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IBM C9020-971 Exam Syllabus Topics:

IBM Enterprise Storage Technical Support Sample Questions:

1. Which resource informs a storage specialist if a TDA is mandatory or optional?

A) IBM Trigger Criteria / Designated Product List
B) Systems Assurance Product Review Guide
C) TDA Discussion Guide
D) IBM Pre-sale TDA Checklist

2. A customer is considering the Cisco MDS 9148 and the IBM SAN48B-5 SAN switches.
What are two key advantages for the IBM SAN48B-5 switch? (Choose two.)

A) 1Gbps port support
B) 10Gbps port support
C) 16Gbps port support
D) Pay as you grow from 16 to 48 ports
E) 1U of rack space

3. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

A) DS8870
B) ProtecTIER TS7650G
C) XIV
D) SONAS

4. A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?

A) LTO-3
B) LTO-5
C) LTO-4
D) LTO-6

5. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
B) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
C) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
D) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.

Solutions: