EMC E20-918 Q&A - in .pdf

  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
  • Updated: Oct 10, 2026
  • Q & A: 98 Questions and Answers
  • PDF Price: $59.98
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EMC E20-918 Q&A - Testing Engine

  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
  • Updated: Oct 10, 2026
  • Q & A: 98 Questions and Answers
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EMC E20-918 Exam Syllabus Topics:
SectionObjectives
Cloud Infrastructure Design- Network design in cloud
  • 1. Secure connectivity and segmentation
    • 2. Virtual networking concepts
      - Compute and storage design
      • 1. Resource pooling and allocation
        • 2. Scalability and elasticity planning
          Cloud Operations and Optimization- Monitoring and performance management
          • 1. Performance tuning strategies
            • 2. Resource utilization tracking
              - Cost optimization
              • 1. Capacity planning
                • 2. Cost allocation and chargeback models
                  Security and Governance- Compliance and governance
                  • 1. Audit and compliance monitoring
                    • 2. Policy enforcement in cloud
                      - Cloud security fundamentals
                      • 1. Identity and access management
                        • 2. Data protection strategies
                          Cloud Computing Fundamentals- Cloud service models
                          • 1. IaaS, PaaS, SaaS concepts
                            • 2. IT-as-a-Service principles
                              - Cloud architecture concepts
                              • 1. Virtualization and abstraction layers
                                • 2. Multi-tenant architecture design
                                  Service Orchestration and Automation- Service lifecycle management
                                  • 1. Service catalog management
                                    • 2. Provisioning and de-provisioning
                                      - Cloud automation tools
                                      • 1. Infrastructure as Code concepts
                                        • 2. Workflow orchestration
                                          EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:
                                          Question #1

                                          An organization wishes to move toward a full ITaaS implementation. They have a good understanding of Service Oriented Architecture (SOA), but have not established the needed education, teamwork, and discipline to take them to full ITaaS implementation.
                                          As their ITaaS consultant, you need to take them to the next level in the service orientation maturity model. What is the next level?

                                          • A. Service Capable
                                          • B. Service Aware
                                          • C. Service Neutral
                                          • D. Service Aligned
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B  🗳️

                                          Question #2

                                          You are a cloud consultant recently assigned to help an international pharmaceutical manufacturer implement ITaaS. The company has a well-staffed, highly technical IT organization.
                                          There are concerns that implementing ITaaS will be met with resistance, because the IT group may feel that their job security is threatened.
                                          You are seeking an individual within the organization to fill the role of Executive Sponsor for the ITaaS transformation project. Which individual would be the best candidate to fill this role?

                                          • A. The Vice President of Operations, who is a good communicator and understands ITaaS as it relates to the business
                                          • B. A member of the Board of Directors, who holds a high enough position in the organization to drive change
                                          • C. The CIO, who has close ties to the IT organization and is focused on emerging technologies for ITaaS
                                          • D. A senior Finance executive with a familiarity of ITaaS, who is focused on cost savings possible with ITaaS
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          Question #3

                                          An enterprise company has a large, virtualized data center. They are currently auditing their servers to ensure they are in compliance with regulatory requirements.
                                          Why would they choose to deploy VMware vCenter Configuration Manager?

                                          • A. It ensures that virtual server performance will meet SLAs
                                          • B. It maps applications quickly with agentless discovery across physical and virtual machines
                                          • C. It maintains continuous compliance with out-of-the-box templates
                                          • D. It automatically scans virtual machines for missing security patches and remediates them
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C  🗳️

                                          Question #4

                                          An enterprise's IT department is transitioning to ITaaS. The IT department is developing a service management methodology. They are uncertain about how much of the measurement data should be stored, and for how long. One consideration is the trade-off between storage cost and data granularity.
                                          What would you, the cloud architect, recommend as a best practice?

                                          • A. Keep more granular data than just peaks and averages. This allows a higher level of monitoring at reasonable cost, given deduplication and compression.
                                          • B. Keep only peaks and averages for a longer period of time. This minimizes query time, protection, and recovery issues.
                                          • C. Store as much monitoring data as possible given cost constraints. This enables future diagnosis and offers visibility into SLA compliance.
                                          • D. Keep all raw data, given that storage costs are relatively low.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B  🗳️

                                          Question #5

                                          Refer to Scenario 1 below.
                                          An IT department is offering 50 Service Offerings in their service catalog to meet all the application developers' needs. Many of the variants have a very small number of associated instantiations. A "big data" platform is offered and being actively utilized by a team of data scientists.
                                          All services are sourced from within the private cloud. The developers are able to customize the platform's compute, storage, protection and network configuration upon instantiation. They can also provision additional resources after the initial instantiation through an upgrade service within the catalog. Because of the culture of the organization, no chargeback mechanism is implemented.
                                          Within six months, IT experiences these problems:
                                          (a). Developers are complaining of poor and inconsistent performance
                                          (b). Resource utilization has far exceeded expectations
                                          (c). The environment has become very complex
                                          (d). Since the resource pools are shared throughout the organization, IT has been unable to identify usage patterns, making capacity planning very difficult
                                          What can the IT department do to address problem (a)?

                                          • A. Divide the "application developer" and "big data" workloads into separate resource pools
                                          • B. Offer additional, larger resource platform options to the developers
                                          • C. Standardize on a subset of offerings to meet the needs of most developers and minimize the number of customization options
                                          • D. Communicate appropriate SLAs that are realistic given the demand and resources available
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

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