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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
B) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
C) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
D) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。

2. 変更の構築とテストはいつ開始できますか?

A) 変更要求 (RFC) が正式に承認され次第
B) 変更要求 (RFC) が分類され次第
C) 変更諮問委員会のメンバーによって影響分析が議論され次第
D) 変更に対する正しいネットワーク計画が作成され次第

3. プロセスの機能とは何ですか?

A) 要求される品質特性への適合レベルを表します。
B) これらは、監視オプションの完全なセットを表します。
C) 垂直方向および水平方向のエスカレーション オプションについて説明します。
D) 構造的および組織的な役割と責任の説明を補完します。

4. 情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

A) 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
B) 情報セキュリティリスク評価は年に1回実施する必要があります。
C) 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
D) 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。

5. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 自社が定める基準
B) プロセス文書を更新する時期
C) 競合他社の工程管理システム
D) 人事部門が利用できる予算

Solutions: