ITIL ITIL-DSV Q&A - in .pdf

  • Exam Code: ITIL-DSV
  • Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
  • Updated: Sep 09, 2025
  • Q & A: 82 Questions and Answers
  • PDF Price: $59.98
  • Printable ITIL ITIL-DSV PDF Format. It is an electronic file format regardless of the operating system platform.
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ITIL ITIL-DSV Q&A - Testing Engine

  • Exam Code: ITIL-DSV
  • Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
    • Updated: Sep 09, 2025
  • Q & A: 82 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $59.98
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ITIL ITIL-DSV Exam Syllabus Topics:
TopicDetails
Topic 1
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 2
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 3
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 4
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 5
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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