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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Question 1
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?
A. Infrastructure and platform management
B. Software development and management
C. Monitoring and event management
D. Service continuity management
Question 2
A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?
A. Chaos engineering
B. Continuous testing
C. Service validation sign-off by a change advisory board
D. Post-implementation review
Question 3
How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?
A. By providing warranty requirements to the software development team
B. By providing a common approach for investigating the causes of incident
C. By managing knowledge about live products and services
D. By assessing improvement opportunities to reduce technical debt
Question 4
When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?
A. Fast development
B. Resilient operations
C. Assured conformance
D. Valuable investments
Question 5
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?
A. Design thinking
B. Chaos engineering
C. Continuous integration
D. Value stream mapping
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: A |
