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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A) Service desk
B) Release management
C) IT asset management
D) Relationship management

2. Which facilitates outcomes that customers want to achieve?

A) Warranty
B) Service
C) Organization
D) IT asset

3. Which dimension includes activities and workflows?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

4. Which statement about problems is CORRECT?

A) Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
B) Problem prioritization involves risk assessment.
C) Problems must be resolved quickly in order to restore normal business activity.
D) Problems are not related to incidents.

5. What is defined as a change of state that has significate for the management of an IT service?

A) Problem
B) Event
C) Known error
D) Incident

Solutions: