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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync Server 2013 with Enterprise Voice. Your customer enables centralized logging on the Lync servers. According to your customer, a user has reported that when she attempts to dial out to a public switched telephone network (PSTN) number, she receives the following message: "Your organization does not support calling this number." You confirm that the user is configured to use Enterprise voice and that other users are successfully making and receiving calls. Within the captured logs from the affected user, you view the following message: "SIP/2.0 403 Forbidden." The Microsoft Lync 2013 control panel displays the following information:

You need to ensure that the user is able to dial out to PSTN. What should you do?

A) Contact the Session Initiation Protocol (SIP) provider.
B) Change the voice policy for this user to < North America > for PSTN usage association.
C) Open port TCP/5061 inbound on the Mediation Server.
D) Change the associated normalization rule in the dial plan policy to match: ^(\d(11))$, Translation pattern +$1.

2. You support a customer whose network environment includes Microsoft Lync 2013 deployed in a datacenter that has two pools, named PoolA and PoolB. Both PoolA and PoolB have Microsoft Lync Server 2013 installed. You use the Lync Management Shell for all administrative actions. You run the Invoke-CsPoolFailover
PowerShell cmdlet and you receive the following message: Invoke-CsPoolFailOver: This Front-end pool "poolA.contoso.com" is specified in topology as the next hop for the Edge server. Failing over this pool may cause External access/Federation/Split- domain/XMPP features to stop working. Please use Topology Builder to change the Edge internal next hop setting to point to a different Front-end pool, before you proceed. You need to fail over PoolA only. What should you do?

A) Run the Get-CsDatabaseMirrorState cmdlet, and then run the Invoke-CSManagementServerFailover PowerShell cmdlet.
B) Run the Set-CsEdgeServer PowerShell cmdlet.
C) Run the Set-CsAccessEdgeConfiguration cmdlet.
D) Run the Set- CsAVEdgeConfiguration cmdlet

3. DRAG DROP You support Microsoft Lync Server 2013 servers for an international company. The main office is located in New York and the datacenter is located in Seattle. All users in the New York office are using virtual desktops running on servers that are located in the Seattle datacenter. You enable and configure the Enhanced 9-1-1 (E9-1-1) emergency notification feature for the main office users. Users report that the Lync client always displays Seattle as their location. You need to ensure that Lync clients for users in the main office display their location accurately. Which four steps should you perform in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)

4. You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013.

You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Create the following DNS A record:lync2013pool.contoso.local A 192.168.10.10
B) Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
C) Create the following DNS A record: admin.contoso.local A 192.163.10.10
D) Create the following DNS A record: lyncdiscoverinternal.contoso.local A 192.168.10.10
E) Create the following DNS A record: Meet.contoso.local A 192.168.10.10

5. You support a customer whose network environment includes Microsoft Lync Server 2013 servers, an Active Directory Domain Services (AD DS) domain, and Microsoft Exchange 2010. All client computers have Lync 2013 and Outlook 2010 installed. You deploy USB-tethered Lync Phone Edition devices for a group of users. Users are able to access all dialing features, calendar, and contacts. Users report that the Call Logs feature is unavailable for them. You need to make Call Logs available to all users. What should you do?

A) Add the Exchange Unified Messaging server role to the Exchange organization.
B) Add an Exchange Autodiscover SRV record to the company DNS servers.
C) Configure Lync Phone Edition devices to use only client certificate authentication.
D) Configure the Lync Phone Edition devices to use only PIN authentication.

Solutions: