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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Website link survey
B) Polling survey
C) Transactional survey in rules
D) Broadcast survey

2. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Merge fields
B) Incident thread fields
C) Custom fields
D) Conditional fields

3. Which two types of joins are available in analytics?

A) Outer LTD) External
B) Peripheral
C) Internal
D) Intersection
E) Inner

4. Which three events are available with the JavaScript API?

A) onbeforesave ()
B) onrefresh()
C) aftersave()
D) enclose ()
E) onsaveclose ()
F) ondataupdated()

5. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) configuration settings
B) syndicate chat widget
C) proactive chat widget
D) business rules

Solutions: