Salesforce ADM-201 Exam Syllabus Topics:
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Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Domain 6: Support & Service Applications (13%)
This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.
What Does Salesforce Administrator Certification Exam Consist of?
ADM-201 exam covers all Salesforce software that end users have access to and the configuration perimeters open to administrators across the Sales, Service, and Collaboration Clouds. This test has 60 multiple-choice questions with 5 non-scored ones, with the passing score being 65%. The exam duration is 105 minutes. The normal registration fee is USD 200 whereas the retake fee is USD 100. There are no prerequisites for sitting this exam but attending Salesforce official courses beforehand is strongly recommended by the vendor. Test ADM-201 can be taken onsite at a testing center or online. Passing this exam seals the Salesforce Certified Administrator certificate. Once this one is achieved, one can go on to earn the Salesforce Certified Advanced Administrator certificate later on. It's to be noted that Salesforce certificates are valid for only one year and have to be renewed annually.
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Salesforce Certified Administrator Sample Questions:
Cloud Kicks has hired a new sales executive who wants to implement a document merge solution in Salesforce. How should a Platform Administrator implement this solution?
- A. Create a managed package in AppExchange.
- B. Install a package from the Partner Portal.
- C. Download the solution from AppExchange.
- D. Configure the package from Salesforce Setup.
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Users have reported that the new Lightning account record page is loading very slowly. Which feature should a Platform Administrator use to determine the cause of the performance issues?
- A. Lightning App Builder Analytics
- B. Lightning Analytics
- C. Lightning Usage App
- D. Lightning Page Visibility Rule
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A Platform Administrator created a new prompt template and is testing it. Every time the administrator tests the template, it gives a different response. Why is the prompt template giving different responses each time it' s run?
- A. Prompt Builder runs a simulated call to the large language model to save on costs, so the prompt is never sent to the actual model.
- B. The prompt is only sent to the large language model after the administrator deploys the template to a live agent, not when the prompt is run in the builder.
- C. Prompt Builder caches the large language model's response, so the prompt is only sent once for every template the administrator creates.
- D. Every time the administrator runs a prompt template in Prompt Builder, it creates a unique call to the large language model.
Correct Answer: D 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A Platform Administrator at Cloud Kicks has a request from the finance team that all won opportunities over a certain value must be checked for accuracy before the deal can be considered fully closed. The assigned finance team member, as well as the sellers' manager, both must sign off on the deal, with the manager doing so first. Then, the finance team member must sign off, for a total of up to three sign-offs per opportunity. How should the administrator address this request?
- A. Create an approval process with specific steps.
- B. Create a screen flow that runs anytime an opportunity is closed.
- C. Create a quick action to send emails to both the manager and the finance team member.
- D. Add a Lightning web component to the opportunity page to capture the details in an approval record.
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Senior leadership wants to be notified of any opportunities over $250,000 with more than a 75% probability of closing. Which feature should a Platform Administrator set up to facilitate this?
- A. Reports and Dashboards
- B. Guidance for Success
- C. Big Deal Alerts
- D. Similar Opportunities
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
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