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Salesforce Certified Business Analyst Sample Questions:

1. A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?

A) Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
B) Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
C) Eliciting requirements, writing user stories, implementing solutions,Testing solutions

2. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

A) Focus on the task at hand instead of on individual team members.
B) Avoid exposing one's own mistakes to the team.
C) Tell the truth in difficult situations.

3. After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo.
* The stakeholder was Impressed with how easy it was to create reports about their Opportunity data.
* The stakeholder noticed a misspelled column name in the Opportunity Funnel report.
* The stakeholder wants to add five additional fields to the Opportunity Funnel report.
Which actions should the BA take?

A) Thank them for their feedback, log a bug for the misspelled column name, and log an enhancement for the five additional fields.
B) Thank them for their feedback, log a bug for the misspelled column name, and add the five new fields to the report in the QA org.
C) Thank them for their feedback, update the misspelled column name in the QA org, and log an enhancement for the five additional fields.

4. Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.
Which key principle should a business analyst follow to help prioritize feature requests from various business units?

A) Find and install a backlog grooming app from AppExchange.
B) Give priority to the earliest requested dates.
C) Define roles, responsibilities, and processes.

5. Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.
Which influencing style is the BA using?

A) Collaborative
B) Accommodating
C) inspiring

Solutions: