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Salesforce Experience-Cloud-Consultant Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-exp-cld-consultant---EX-Con-101
Salesforce Certified Experience Cloud Consultant Sample Questions:
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?
- A. Page Variations
- B. Developer Console
- C. Sharing Sets
- D. Case Feeds
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. The portal profile record has not been created.
- B. User records are missing. Penal & Pep ore
- C. The portal role record has not been created.
- D. Contact records have not been created.
Correct Answer: C,D 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Enable the External Account Hierarchy setting departments as child accounts.
- B. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
- C. Extend the Standard Role Hierarchy setting departments as child accounts.
- D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?
- A. Publish the community, which will send out the welcome emails.
- B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
- C. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
- D. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
Correct Answer: D 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
- A. Visible to Public Knowledge Base
- B. Visible to Customer
- C. Visible to Anyone
- D. Visible to Partner
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
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