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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles and Skills | 19% | - Integrating UX and technical perspectives - Leading cross-functional work - Collaboration with architects and designers - Working with product and business teams |
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Documentation and visualization - Decision-making tools |
| Intangible Deliverables | 26% | - Governance and mindset - Change and adoption enablement - Stakeholder alignment - Culture and capability building |
| Value Design | 32% | - Ethics and value alignment - Strategic direction and rationale - Value measurement and outcomes - Context and innovation impact |
Salesforce Certified Platform Strategy Designer Sample Questions:
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?
- A. Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.
- B. Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.
- C. Create a persuasive story about the concept focusing on what the developer cares about and using their language.
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don't have much time to invest.
What should CK's strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?
- A. Create three moments that matter, where top leaders will be invited to provide feedback.
- B. Create individual plans for working with top leaders based on their preferred cadence and type of involvement.
- C. Create a communication plan based on leaders' interest, influence, and level of support for the work.
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?
- A. Increased human takeover rate
- B. Decreased length of support calls
- C. Increased goal completion rate
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?
- A. Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
- B. Share stories from research that show the design team understands the customers' needs.
- C. Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?
- A. Inspiring graphics and personas
- B. Research findings and a competitive analysis.
- C. Wireframes and a total addressable market (TAM) calculation
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
