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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How do you maintain a service catalog after you have released it?

A) You create a new version of the current catalog
B) You update the structure of the current catalog
C) You change the usage of the current catalog
D) You delete the current catalog and create a new catalog

2. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Create social media channels
B) Set up notification of delegates
C) Configure e-mail channels
D) Build a workflow rile

3. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) CTI client server
B) CTI desktop client
C) CTI Client adapter
D) Live activity pane

4. To which objects can you add a registered product?

A) Sales order
B) Installed base
C) Service ticket
D) Survey

5. When you create items in an installed base, which of the following item categories are supported?

A) Text
B) Registered product
C) Product
D) Warranty products
E) Installation point

Solutions: