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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Management System (CMS) Administration | 25% | - Real-time monitoring and data analysis - Report configuration and management - CMS installation and setup - User access and permissions |
| Configuration & Implementation | 30% | - Routing strategies and advanced routing - Call vectoring setup and configuration - Agent configuration and functionality - Feature activation and customization |
| Avaya Aura Call Center Elite Architecture & Features | 25% | - Integration with Avaya communication platforms - System components and architecture - Core features and capabilities |
| Maintenance & Troubleshooting | 20% | - Diagnosing common issues - Troubleshooting routing and call flow problems - System health checks and monitoring - Log analysis and error resolution |
