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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?

A) G.729(a) for the SIP trunk and G.711 for the IP phones
B) G.711 for the SIP trunk and G.729(a) for the IP phones
C) G.729(a) for the SIP trunk and G.729(a) for the IP phones
D) G.711 for the SIP trunk and G.711 for the IP phones

2. What is happening when an IP412 control unit system status light is solid red?

A) The Local Area Network is not connected.
B) The IP Office Professional license is not installed or is not valid.
C) The .bin files are not loaded in the control unit.
D) The Voice Compression Module is not installed.

3. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 130001, and search for 13:12.
B) Open SysMonitor Trace 20091212 140001, and search for 13:12.
C) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.

4. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > SMTP tab, put email address to the destination of all messages.
B) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
C) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
D) Go to System > SMTP tab, put the email address used by IP Office to send the message.
E) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.

5. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Preferred Edition and IP Office Advanced Edition
B) IP Office Basic Edition
C) IP Office Preferred Edition
D) IP Office Essential Edition
E) IP Office Advanced Edition

Solutions: