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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in the ACCCM CFGtab,under Language Tab, select de_de
B) the ACCCM Setup under SystemLanguage
C) in web.config file under set de_de
D) in the database tableSystem_Parameters underLanguage

2. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you selectACCCM services
B) afteryou install Microsoft Windows 2008 Server R2
C) after you install the Microsoft SQLServer
D) after you install ACCOM

3. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Communication Manager Extensions Management
B) Call Flow Management
C) Multi tenancy Management
D) IVK Sell Service

4. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\accminstaller.log
B) C:\windows\temp\accminstaller.log
C) C:\temp\accminstaller.log
D) C:\install.log

5. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Give the logged in user full control of the C:\ directory.
B) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
C) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
D) Give the logged in user full control of the C:\temp directory.

Solutions: