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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following options is included only in SAP Enterprise Support?

A) Technical Quality Check
B) Message solving
C) Dedicated contact point for the partner
D) 24*7 support for Very High messages

2. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Automatic Deployment
B) Discovery of corrective software packages
C) Best practices for embedding third-party software
D) Hardware Management

3. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Good working relationships with colleagues with whom you can share and discuss ideas.
B) Send the customer as much documentation as possible so they can find the solution themselves.
C) Take as much time as you need to think about the customer's issue on your own.
D) Call the customer and tell them that you cannot progress their message.

4. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Use the left side menu.
B) Open a new application with default settings.
C) Fill in the search box with keyword Root Cause Analysis.
D) Use the appropriate work center transaction code.

5. As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A) Customers need to install SAP Solution Manager and the partner needs to connect to it.
B) Customers require their own installation of SAP Solution Manager.
C) Customers and partner need to have SAP Solution Manager clustered.
D) Customers do not require their own SAP Solution Manager installation.

Solutions: