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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is one of the roles of a Partner Services Advisor?

A) The first point of contact for program and operational queries
B) Trainer for Support Enablement
C) Ramp-up assistant for the customer of the SAP PartnerEdge partner
D) The dedicated point of escalation for level 3 support

2. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Use the left side menu.
B) Open a new application with default settings.
C) Fill in the search box with keyword Root Cause Analysis.
D) Use the appropriate work center transaction code.

3. What is the definition of Initial Reaction Time (IRT)?

A) The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
B) The overall time taken to process the message.
C) The contractually agreed time for the first qualified response to customer.
D) The amount of time that a customer message has been within the responsibility of SAP.

4. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP partners
B) A comprehensive view on a project/release plan with all quality gates and their associated activities
C) An enablement program for SAP customers
D) A platform for realizing the value of SAP Enterprise Support

5. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A) Update
B) Up-to-date
C) Upgrade
D) Updating

Solutions: