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The Certified Professional in Healthcare Quality (CPHQ) examination is a globally recognized certification in the field of healthcare quality management. CPHQ exam is designed to test the knowledge and skills of healthcare professionals who are involved in quality management, patient safety, and performance improvement initiatives. The National Association for Healthcare Quality (NAHQ) is the organization responsible for administering the CPHQ exam.
NEW QUESTION # 76
Once you have resolved these issues, the data collection should go smoothly. Unfortunately, many quality
improvement teams do not spend sufficient time discussing their data collection plans. They want to move
immediately to data collection step. This haste usually guarantees that the team will:
- A. Collect too much (or too little) data
- B. Reschedule the time and cost
- C. Become frustrated with the entire measurement journey
- D. Collect the wrong data
Answer: A,C,D
NEW QUESTION # 77
Credentialing refers to the process of _______________ a well-qualified staff that is able to deliver highest-quality care.
- A. Compensating
- B. Nominating
- C. Hiring
- D. Awarding
Answer: C
NEW QUESTION # 78
Which of the following types of budgets itemizes the major equipment to be purchased in the next year?
- A. Variable
- B. Operating
- C. Capital
- D. Zero-based
Answer: C
NEW QUESTION # 79
The ability to report survey results at an actionable level is critical; in most cases, actionable level means (Choose two):
- A. Service level
- B. The nursing unit
- C. Average time frame of a service
- D. Location of service
Answer: B,D
NEW QUESTION # 80
A recent analysis reveals that reimbursement projection Is being negatively Impacted by post-surgical respiratory failure rates. What Is the first step to address this issue?
- A. Obtain a list of the patients Identified by this code and conduct a retrospective review.
- B. Conduct focused professional practice evaluation (FPPE) on the surgeons in the organization.
- C. identify a team leader and facilitator to Implement a quality Improvement project.
- D. Conduct a focus group with the anesthesiologists and nurse anesthetists.
Answer: A
Explanation:
When a healthcare organization identifies a problem that is impacting its performance, such as post-surgical respiratory failure rates negatively impacting reimbursement projections, the first step is typically to gather more information about the issue123.
In this case, the best way to do that would be to obtain a list of the patients identified by this code and conduct a retrospective review (Option D)123. This would allow the organization to look back at the medical records of these patients to understand more about their cases, including potential risk factors, the course of their treatment, and the outcomes they experienced123.
This information can then be used to identify patterns or trends that might be contributing to the high rates of post-surgical respiratory failure123. For example, the review might reveal that certain surgical procedures, patient characteristics, or care practices are associated with a higher risk of respiratory failure123.
Once this information has been gathered and analyzed, the organization can then move on to the next steps in the quality improvement process, such as identifying potential interventions, implementing changes, and monitoring their impact123.
References: 123
NEW QUESTION # 81
Employees involved in quality circles are encouraged to develop ideas for improvement or request management
efforts to propose solutions for adoption. The aims of the quality circle activities are all of the following EXCEPT:
- A. Avoid sharing o optional measures
- B. Contribute to the improvement and development of the enterprise
- C. Deploy human capabilities fully and draw out infinite potential
- D. Respect human relations and build a workshop offering job satisfaction
Answer: A
NEW QUESTION # 82
Numerous opportunities for improvement exist in every healthcare organization. However, not all improvements are
of the same magnitude. Improvements that are powerful and worthy of organization resources include those:
- A. Increase risk
- B. That will positively affect a large number of patients
- C. Ameliorate serious problems
- D. Eliminate or reduce instability in critical clinical or business processes
Answer: C
NEW QUESTION # 83
The manager's perspective on quality differs markedly from that of clinicians and patients on:
- A. Equity, access and technical performance
- B. Responsiveness to patient preferences
- C. Efficiency, cost effectiveness and equity
- D. Efficiency, effectiveness and access
Answer: C
NEW QUESTION # 84
Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of
care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully)
the procedure was carried out.
- A. Equity
- B. Consciousness
- C. Appropriateness
- D. Care assessment
Answer: C
NEW QUESTION # 85
- Health care provider accountability
- Decision making public reporting
- Organizational evaluation
- National performance improvement goals and activities
These are the performance measures identified by health organizations in order to meet:
- A. Organizational objective
- B. External needs specifically
- C. Internal needs specifically
- D. Organizational vision
Answer: B
NEW QUESTION # 86
Credentialing refers to the process of _______________ a well qualified staff that is able to deliver highest-quality
care.
- A. Compensating
- B. Nominating
- C. Hiring
- D. Awarding
Answer: C
NEW QUESTION # 87
The performance improvement methodology is a carefully chosen, strategically driven, value based, systematic,
organization-wide approach to the achievement of specific, meaningful, high-priority organizational improvements.
The plan should include:
- A. The staff needed to conduct the internal survey
- B. The identified and prioritized opportunities for improvement project
- C. Needed human and material resources
- D. Estimated time frames
Answer: B
NEW QUESTION # 88
Because of their detail and straightforward design, patient registries are a powerful source of quality improvement
data. Registries usually are specialty or procedure specific. For instance:
- A. Acute myocardial infraction
- B. Enrollment in disease management program
- C. Total joint replacement
- D. Patient's bile test
Answer: A
NEW QUESTION # 89
Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett-Packard, Motorola, General Electric, and others in the 1980s and 1990s.
The aim of six sigma is:
- A. To remove bloages in process
- B. To counter the wastage of activities
- C. To reduce variations (eliminate defects) in processes
- D. To control and analyze the related and unrelated activities
Answer: C
NEW QUESTION # 90
Generally, effective performance measurement benefits organizations in the following way/s EXCEPT:
- A. Illustrate improvement
- B. Promotes ongoing organization self-evaluation and improvement
- C. Helps to meet internal patients' care requirements
- D. Provides factual evidence of performance
Answer: C
NEW QUESTION # 91
The manager's perspective on quality differs markedly from that of clinicians and patients on:
- A. Equity, access and technical performance
- B. Responsiveness to patient preferences
- C. Efficiency, cost effectiveness and equity
- D. Efficiency, effectiveness and access
Answer: C
NEW QUESTION # 92
The CAHPS (Consumer Assessment of Healthcare Providers and Systems) program is a multiyear public-private
initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care. Healthcare
organizations, public and private purchasers, consumers, and researchers use CAHPS results to:
- A. Access the patients-centeredness of care
- B. Compare and report on performance
- C. Improve quality of care
- D. All of the above
Answer: D
NEW QUESTION # 93
Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett-Paard, Motorola,
General Electric, and others in the 1980s and 1990s. The aim of six sigma is:
- A. To remove bloages in process
- B. To counter the wastage of activities
- C. To reduce variations (eliminate defects) in processes
- D. To control and analyze the related and unrelated activities
Answer: C
NEW QUESTION # 94
Once collected, performance measurement data require interpretation and analysis if they are to be used to improve the processes and outcomes of healthcare. Data can be used to compare:
- A. An organizations performance against itself over time
- B. An organization's performance against established benchmarks or guidelines
- C. A, B and C
- D. The performance of one organization to the performance of a group of organizations collecting data on the same measures in the same way
Answer: C
NEW QUESTION # 95
Collecting patient __________ data also is becoming a standard evaluation measure in the education and certification of medical, nursing, and allied health students.
- A. Report
- B. Ratings of satisfaction
- C. CMS
- D. Experience-of-data
Answer: D
NEW QUESTION # 96
The weighting issue also arises when comparing hospitals or clinics within a system. What happens if the service case
mix is similar?
- A. One can compare by hospitals or clinics even out of a system
- B. Scores should be weighted after comparisons are made among hospitals
- C. Scores should be weighted before comparisons are made among hospitals
- D. One can compare by hospitals or clinics within a system
Answer: D
NEW QUESTION # 97
Integration of a quality culture within an organization Is best demonstrated by
- A. mission and vision statements, high patient census, and governing body involvement
- B. physician competence, staff longevity, and high patient satisfaction scores.
- C. reduced adverse outcomes, culture of patient safety, and expansion of services.
- D. leadership rounds. Increased staff satisfaction, and positive patient outcomes.
Answer: D
Explanation:
The integration of a quality culture within an organization is best demonstrated by leadership rounds, increased staff satisfaction, and positive patient outcomes12345.
* Leadership Rounds: Leadership rounds provide an opportunity for leaders to engage with staff and patients, observe processes and workflows, identify areas for improvement, and reinforce a culture of quality12. They help to build trust, improve communication, and foster a culture of transparency and continuous improvement12.
* Increased Staff Satisfaction: Staff satisfaction is a key indicator of a quality culture34. When staff are satisfied, they are more likely to be engaged, motivated, and committed to their work34. This can lead to improved performance, better patient care, and positive patient outcomes34.
* Positive Patient Outcomes: Positive patient outcomes are the ultimate goal of a quality culture5. They
* indicate that the organization is effectively delivering high-quality care that meets the needs and expectations of patients5. Positive patient outcomes can include improved health status, reduced complications, and high levels of patient satisfaction5.
In conclusion, leadership rounds, increased staff satisfaction, and positive patient outcomes are key indicators of a quality culture within an organization12345. They demonstrate that the organization is committed to quality, continuously improving its processes and outcomes, and placing the needs and experiences of patients at the center of its work12345.
NEW QUESTION # 98
Best practice standards in healthcare continue to evolve in response to new medicines and treatment option.
The following list details a number of concerns in the creation of physician profiles EXCEPT:
- A. How will findings influence change?
- B. What do you want to measure, and why is this important?
- C. Are these the most appropriate measures of quality improvement?
- D. How and when standards will be marked?
Answer: D
NEW QUESTION # 99
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:
- A. Contribute to implement and development of the enterprise
- B. Both A and B
- C. Respect human relations and build a workshop offering job satisfaction
- D. Deploy human capabilities fully and draw out finite potential
Answer: B
NEW QUESTION # 100
Which part of a job description should be used in a criteria-based performance evaluation?
- A. Salary grade
- B. Qualifications
- C. Working conditions
- D. Duties and responsibilities
Answer: D
NEW QUESTION # 101
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