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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Build and configure Experience Builder pages and components - Configure email and notification templates |
| Topic 2: Discovery and Scoping | 18% | - Define scope and create solution design - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Identify key stakeholders and user personas |
| Topic 3: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Configure Site.com analytics and reporting - Implement error handling and logging |
| Topic 4: Change Management and Training | 13% | - Create training materials and end-user guides - Define support processes and escalation paths - Develop user adoption strategy and documentation - Plan and execute change management activities |
| Topic 5: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Design data access and visibility rules - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Configure navigation, menus, and site structure |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
A) ExperienceBundle
B) Site Builder
C) Experience CloudScript Master
D) Lightning Builder
2. Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
A) Lightning Page Maximizer
B) Experience Cloud Performance Profiler
C) Cloud Network Optimization Bolt
D) Salesforce Community Page Optimizer
3. Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
A) Customer Account Portal
B) Build Your Own
C) Partner Central
D) Help Center
4. Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
A) Create and assign a permission set to the users and site.
B) Assign the profile to the site membership.
C) Add user tothe All Customer Portal Users public group.
D) Enable the Customer Identity profile or permission set.
5. Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?
A) Customer Account Portal
B) Customer Service
C) Partner Central
D) Help Center
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
